Customer Care Coordinator

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading developer in the UK is seeking a Customer Care Coordinator to join their professional team in Birmingham. The role involves managing customer communications, resolving issues, and ensuring a positive experience throughout the housebuilding process. Candidates should have strong communication skills, a customer-focused mindset, and knowledge of the construction industry.

Qualifications

• Experience in customer care or related field.
• Knowledge of housebuilding process and NHBC/LABC standards.
• Ability to manage customer expectations and resolve issues.

Responsibilities

• Manage customer communications and expectations professionally.
• Resolve customer issues and liaise with contractors.
• Maintain accurate records and manage schedules.

Skills

Communication Skills

Customer-Focused Mindset

Organisational Skills

Problem-Solving Skills

Attention to Detail

Resilience and Patience

Tools

CRM systems

Microsoft Office

Job description

Job Title: Customer Care Coordinator

TH Recruit is privileged to collaborate with one of the UK's leading developers. Our client takes pride in their product's design, quality, and delivery. They are currently seeking an experienced Senior/Customer Care Coordinator to join their friendly and professional team.

Key Responsibilities and Attributes

1. Communication Skills: Clear, professional, and empathetic communication (written and verbal). Ability to manage expectations and explain technical issues to non-specialists.
2. Customer-Focused Mindset: Ability to remain calm, courteous, and solution-oriented under pressure.
3. Organisational and Administrative Skills: Strong time management and multitasking abilities. Keeping accurate records of customer issues, appointments, and resolutions. Managing schedules for tradespeople, contractors, and inspections.
4. Problem-Solving Skills: Ability to resolve issues quickly and efficiently, acting as a liaison between customers and contractors. Proactive in identifying recurring issues and suggesting process improvements.
5. Knowledge of Housebuilding Process: Understanding of new-build construction, snagging, NHBC/LABC warranty standards, and common post-completion issues. Awareness of health and safety practices on-site. Proficiency in CRM systems, Microsoft Office (Outlook, Word, Excel), and bespoke property management software. Ability to maintain and update databases and systems efficiently.
6. Team Player: Collaborates effectively with site teams, contractors, and internal departments (sales, construction, warranty). Supports a positive team culture focused on customer satisfaction.
7. Attention to Detail: Accurate data entry and issue tracking. Following up to ensure resolutions meet quality standards.
8. Resilience and Patience: Handles complaints and frustrated customers professionally. Maintains a calm demeanor in high-pressure situations.

Salary will be reflective of experience.

If you wish to be considered for this exciting opportunity, please send your CV to Katie Lewis at [emailprotected].

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