Senior customer care coordinator

Fawkes and Reece; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable home builder in Birmingham is seeking a Senior Customer Care Coordinator to join their team. The role involves supporting customers post-purchase, managing queries, and ensuring high service standards. Ideal candidates will have experience in customer service within the construction sector and strong communication skills.

Benefits

Company Pension Scheme

Private Medical Insurance

Career Development Opportunities

Qualifications

• Previous experience in customer service or coordination role in house building or construction sector.
• Strong knowledge of new build homes and NHBC standards.

Responsibilities

• Handling customer enquiries via phone, email, and face-to-face interactions.
• Identifying and logging defects, booking engineers or subcontractors as required.
• Maintaining and updating the company CRM system with customer interactions.

Skills

Organisational Skills

Communication Skills

Customer Focus

Problem-Solving

Job description

Reference: MDAV-3456789-8765432_1747310281
Posted: May 15, 2025

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Birmingham, is hiring for a Senior Customer Care Coordinator to join their busy and growing team.

Location: Birmingham
Position: Senior customer Care Coordinator
Industry: House building / Construction / Property Development

Job Overview:

As a Senior customer Care Coordinator, you will report directly to the Head of Customer Care and play a key role in supporting customers after the purchase of their new home. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution's while delivering outstanding service.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the house building or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Senior Customer Care Coordinator job in Birmingham?
Contact Max Davies directly at 07545 438316 or apply via the link provided.