Client Care Coordinator

MSI Reproductive Choices; Stoke Gifford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join MSI UK as a critical administrative support role, empowering clients through informed reproductive healthcare choices. You'll manage phone consultations and provide essential support in a welcoming environment, ensuring seamless client care while working alongside a supportive team.

Benefits

Flexible schedule

Birthday Bonus day off

Access to 24/7 Employee Assistance Programme

Competitive salary with progression opportunities

Health and Wellness support

Qualifications

• Experience in healthcare is desirable but not essential.
• Competence in administrative tasks and client consultations.

Responsibilities

• Handle administrative tasks including phone consultations and data processing.
• Serve as the first point of contact for clients.

Skills

Client Interaction

Data Processing

Communication

Job description

29 May 2025

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Hours:Full time,37.5 hours per week

What can we offer you

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Take advantage of free parking, a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits.
• Career Development: Paid training,opportunities for accredited training agreements, and potential for career progression.

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you’ll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.