Customer Care & Operations Specialist

CK International; Dungannon; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

CK International in Dungannon, United Kingdom, is seeking a Customer Care Coordinator to manage open customer service tickets through to resolution, liaise with customers, schedule engineer work, and handle quotations and invoicing. The role requires at least 1 year in a customer service or administrative position, and strong MS Office skills.

The successful candidate will support compliance tasks, RAMS, and plant hire processes while maintaining accurate customer data and building strong client

Qualifications

• Minimum 1 year of experience in a Customer Service or Administrative role.
• Minimum of 5 GCSEs including Mathematics and English at Grade C/4 or above.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attention to detail and accurate data entry skills.
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Proven ability to manage time effectively, prioritize workload, and meet deadlines.
• Strong collaborative team-working ethic.

Responsabilités

• Handle open Customer Care tickets through to resolution or escalation.
• Contact customers to clarify issues and provide regular updates on progress.
• Book engineer works, maintain the master schedule, report bookings to management.
• Type, check, issue, and chase job quotations; send final copies upon work completion.
• Invoice completed jobs daily and chase outstanding PO numbers.
• Ensure RAMS are sent to site and manage plant hire processes.
• Create and maintain customer profiles in internal systems and compliance portals.
• Engage with clients to identify additional revenue opportunities, including consumables and service contracts.

Connaissances

Customer service experience

Attention to detail

Time management

Team collaboration

Formation

GCSEs including Maths and English (C/4 or above)

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

CK International in Dungannon, United Kingdom, is seeking a Customer Care Coordinator to manage open customer service tickets through to resolution, liaise with customers, schedule engineer work, and handle quotations and invoicing. The role requires at least 1 year in a customer service or administrative position, and strong MS Office skills.

The successful candidate will support compliance tasks, RAMS, and plant hire processes while maintaining accurate customer data and building strong client