Customer Care Co-Ordinator

Kpi Recruiting Ltd; Warrington; On-site; GBP 12,000 - 17,000; Full time

Job summary

KPI Recruiting Ltd in Warrington is seeking an experienced Customer Care Co-ordinator for temporary holiday cover. The role involves handling customer enquiries, logging property defects, coordinating repairs with contractors, and providing admin support to ensure issues are resolved promptly.

Key duties include answering calls, logging defects in the Clixifix system, coordinating with contractors, following up on repairs, and keeping accurate records.

Qualifications

• Experience in customer service roles, preferably in housing or local authority contexts.
• Strong written and verbal communication.
• Organised with excellent attention to detail.
• Comfortable using computer systems and maintaining records.
• Capable of coordinating repairs and managing enquiries.
• Professional, approachable and customer-focused.

Responsibilities

• Answer incoming calls and handle enquiries professionally.
• Log property defects and customer issues in the Clixifix system.
• Liaise with contractors and customers to arrange and coordinate repairs.
• Follow up with customers to ensure repairs are completed satisfactorily.
• Respond to customer emails promptly and professionally.
• Maintain accurate records and track customer issues through to resolution.
• Deliver excellent customer service throughout the repair process.

Skills

Customer service experience

Communication skills

Organisation

Computer skills

Issue coordination

Customer-focused attitude

Job description

Location: Warrington, WA2
Hours: Monday to Friday, 8:30am–5:00pm
Duration: Temporary – Holiday Cover
Start Date: Thursday 22nd October
Pay Rate: DOE

The Role

We are currently recruiting for an excellent client seeking an experienced Customer Care Co-ordinator to join their team on a temporary basis to provide holiday cover.

The successful candidate will be responsible for handling customer enquiries, logging property defects, coordinating repairs with contractors and providing administrative support to ensure all issues are dealt with promptly and efficiently.

Main Duties

• Answer incoming calls and respond to customer enquiries professionally and efficiently
• Accurately log property defects and customer issues using the Clixifix system
• Liaise with contractors and customers to arrange and coordinate repairs
• Follow up with customers to ensure repairs have been completed satisfactorily
• Respond to customer emails promptly and professionally
• Maintain accurate records and track customer issues through to resolution
• Deliver excellent customer service throughout the repair process

About You

• Previous customer service experience, ideally within a local authority or housing association
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• Confident using computer systems and maintaining accurate records
• The ability to manage customer enquiries and coordinate repairs effectively
• A professional, approachable and customer-focused attitude

Customer Care Co-ordinator Warrington, Cheshire, England