Customer Care Call Centre Agent – Fixed Term, Health Plan

S1jobs; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company Health Plan Included

Pension scheme (auto-enrolment)

Job summary

ng2 Ltd, a subsidiary of ng homes, is hiring a Call Centre Operative in North Glasgow. You will deliver a professional and high-quality service to tenants and customers via telephone, handling enquiries with courtesy and responsiveness.

The role is fixed term for 12 months, 35 hours per week, Monday to Friday, 9am-5pm, with a company health plan included. The ideal candidate has experience in a customer-focused environment, strong communication skills, and an excellent telephone manner, able to

Qualifications

• Experience in a customer-focused environment.
• Excellent telephone manner and ability to work both independently and in a team.
• Ability to handle tenant and customer enquiries by telephone.

Responsibilities

• Deliver a professional and high-quality service to tenants and customers in a call centre environment.
• Provide courteous, sensitive and responsive service and deal with enquiries by telephone.
• Work to Customer Care Policy and target response times.

Skills

Communication skills

Telephone manner

Customer service

Job description

ng2 Ltd, a subsidiary of ng homes, is hiring a Call Centre Operative in North Glasgow. You will deliver a professional and high-quality service to tenants and customers via telephone, handling enquiries with courtesy and responsiveness.

The role is fixed term for 12 months, 35 hours per week, Monday to Friday, 9am-5pm, with a company health plan included. The ideal candidate has experience in a customer-focused environment, strong communication skills, and an excellent telephone manner, able to