Call Centre Operative

s1jobs; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company Health Plan Included

Pension scheme (auto-enrolment)

Job summary

ng2 Ltd, a subsidiary of ng homes, is hiring a Call Centre Operative in North Glasgow. You will deliver a professional and high-quality service to tenants and customers via telephone, handling enquiries with courtesy and responsiveness.

The role is fixed term for 12 months, 35 hours per week, Monday to Friday, 9am-5pm, with a company health plan included. The ideal candidate has experience in a customer-focused environment, strong communication skills, and an excellent telephone manner, able to

Qualifications

• Experience in a customer-focused environment.
• Excellent telephone manner and ability to work both independently and in a team.
• Ability to handle tenant and customer enquiries by telephone.

Responsibilities

• Deliver a professional and high-quality service to tenants and customers in a call centre environment.
• Provide courteous, sensitive and responsive service and deal with enquiries by telephone.
• Work to Customer Care Policy and target response times.

Skills

Communication skills

Telephone manner

Customer service

Job description

£13.45 per hour

35 hours per week (Monday to Friday, 9am-5pm)

Fixed Term for 12 months

Company Health Plan Included
ng2 Ltd is a wholly owned subsidiary of ng homes. At ng2 Ltd we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose driven organisation focused on strengthening our community.

North Glasgow
£13.45 per hour
35 hours per week (Monday to Friday, 9am-5pm)
Fixed Term for 12 months
Company Health Plan Included
ng2 Ltd is a wholly owned subsidiary of ng homes. At ng2 Ltd we strive to create positive change in our community by empowering our people to make a difference. We are a team-oriented, purpose driven organisation focused on strengthening our community.
ng2 Ltd is undergoing a period of change and growth. Be a part of something bigger, be part of our future, and come to work with us.
The Call Centre Operative will deliver a professional and high-quality service to tenants and customers in a call centre environment. The Call Centre Operative will provide a courteous, sensitive and responsive service and deal with enquiries by telephone in line with the Customer Care Policy and target response times.
The successful candidate should have experience of working in a customer focused environment, with strong communication and listening skills. The successful candidate should have an excellent telephone manner and be able to work on an individual basis and as part of a team.
The successful candidate will be appointed on ng2 Ltd terms and conditions of employment. ng2 Ltd offers a pension scheme in line with auto-enrolment and a company health plan with access to various perks including reclaiming costs for dental treatment, glasses and physiotherapy. Annual leave is a minimum of 28 days per annum inclusive of public holidays, increasing each year to a maximum of 33 days.