Telephony Customer Service Agent (Temp, Flexible)

Argyll & Bute Council; Lochgilphead; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Generous leave

Cycle to work

Gym discounts

Wellbeing initiatives

Learning & career growth

Flexible working

Job summary

Argyll and Bute Council is seeking a temporary full-time maternity cover Customer Service Centre Agent (35 hours) in our busy Telephony Team based in Campbeltown. The role focuses on processing enquiries, providing advice on Council Services, and delivering a high quality, customer-focused service in line with policy and procedures.

You will work collaboratively with colleagues, demonstrate excellent communication and IT skills, and help maintain high standards of customer care while following

Qualifications

• This role requires excellent communication, IT and teamwork skills.
• Sound general education with at least 3 standard grades including English and Maths/Arithmetic.
• Experience with PC-based systems such as CRM, FAQs, email and EDMS is beneficial.

Responsibilities

• Process enquiries and requests from customers to resolve at first point of contact.
• Provide information and advice on Council services and use various information systems.

Skills

Customer service

Communication

IT skills

Teamwork

Education

3 standard grades including English and Maths/Arithmetic

Tools

CRM

EDMS

Job description

Argyll and Bute Council is seeking a temporary full-time maternity cover Customer Service Centre Agent (35 hours) in our busy Telephony Team based in Campbeltown. The role focuses on processing enquiries, providing advice on Council Services, and delivering a high quality, customer-focused service in line with policy and procedures.

You will work collaboratively with colleagues, demonstrate excellent communication and IT skills, and help maintain high standards of customer care while following