Customer Care Assistant/Coordinator

Corr Recruitment Ltd; Biggleswade; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Yearly performance bonus

20 days annual holiday

Career development opportunities

Supportive working environment

Job summary

Corr Recruitment is seeking a Customer Care Assistant / Coordinator to join its transport and logistics team in Biggleswade. The role focuses on managing customer accounts, coordinating deliveries and shipments, and supporting day-to-day transport operations.

You will liaise with drivers and internal teams, handle enquiries, process orders, and ensure high service levels. The position is full-time, Monday to Friday, with a salary up to £28,000 and a friendly, supportive environment.

Qualifications

• Experience in customer service or coordination roles.
• Experience in transport or logistics is desirable.
• Strong communication and organisational skills.

Responsibilities

• Act as the first point of contact for customers and handle enquiries.
• Manage and coordinate key customer accounts and deliveries.
• Process and dispatch orders using internal booking systems.
• Liaise with transport teams and drivers to ensure timely deliveries.
• Assist with supervision and coordination of transport staff.
• Complete driver debriefs accurately and maintain records.
• Resolve customer issues promptly and professionally.
• Ensure compliance with company procedures and health and safety rules.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

Problem solving

Independent work

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Care Assistant / Coordinator - Transport & Logistics

Location: Biggleswade, SG18

Salary: Up to £28,000 per annum

Job Type: Full-Time, Permanent

Working Hours: Monday to Friday, 9:00am - 6:00pm (flexibility required)

Job Description

Corr Recruitment is currently recruiting for an experienced and motivated Customer Care Assistant / Coordinator to join a well-established transport and logistics company based in Biggleswade.

This is an excellent opportunity for an organised and customer-focused individual with experience in transport, logistics or customer service to join a friendly and supportive team.

The successful candidate will play a key role in managing customer accounts, coordinating daily deliveries and shipments, and ensuring the smooth running of day-to-day transport operations.

Key Responsibilities

• Act as the first point of contact for customers, handling telephone enquiries, bookings and delivery queries.
• Manage and coordinate key customer accounts, ensuring excellent service at all times.
• Process and dispatch customer orders and shipments using internal booking systems.
• Liaise with transport teams and drivers to ensure deliveries are completed efficiently.
• Assist with the supervision and coordination of transport staff and drivers.
• Ensure daily driver debriefs are completed accurately.
• Maintain accurate records and complete general administrative duties.
• Resolve customer queries and operational issues promptly and professionally.
• Ensure all activities comply with company procedures and health and safety requirements.

Skills & Experience Required

• Previous experience in customer service, customer care or a coordination role.
• Experience within transport or logistics is highly desirable.
• Excellent communication and interpersonal skills.
• Strong IT skills, particularly Microsoft Word, Excel and Outlook.
• Excellent organisational skills and attention to detail.
• Ability to multitask and work effectively under pressure.
• Strong problem-solving skills and a proactive approach.
• Ability to work independently with minimal supervision.
• Experience dealing with commercial customers would be advantageous.
• A positive attitude, reliability and willingness to learn.

Salary & Benefits

• Competitive salary of up to £28,000 per annum
• Yearly performance bonus
• 20 days annual holiday
• Career development and progression opportunities
• Supportive and friendly working environment
• Opportunity to join an established and growing business

Why Apply?

This is a fantastic opportunity for someone looking to develop their career within the transport and logistics industry. You will become part of a dedicated team where your organisational skills, customer service experience and ability to coordinate daily operations will make a real difference.