Customer Care Assistant

McDonald's United Kingdom; Loughborough; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts from top high-stree

Job summary

McDonald's United Kingdom is seeking a Customer Care Assistant to greet customers, keep the dining area clean, and help create a warm, welcoming atmosphere. You will be the face of the restaurant, ensuring guests have a positive experience through friendly service and attentive listening.

You will handle requests, assist with events, hand out balloons for families, support cleanliness in toilets and dining areas, and communicate customer satisfaction to the manager.

Qualifications

• Genuine smile and warm, welcoming demeanor.
• Strong communication skills, including face-to-face verbal communication and eye contact.
• Ability to connect with customers and make them feel valued.
• Energetic and able to work efficiently in a fast-paced environment.

Responsibilities

• Deal with customers and ensure smooth operation in the customer areas.
• Make children feel welcome and hand out balloons during visits.
• Assist with organising special events and maintaining high cleanliness standards in dining areas and toilets.
• Maintain positive communication with customers at all times and inform the manager about customer satisfaction.

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more...........