Customer Care - Part Time - Silverburn Shopping Centre

McDonald's; Glasgow; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald's United Kingdom is looking for a Customer Care Assistant to be the face of our restaurant, welcoming guests and helping ensure everything runs smoothly in the dining area. You’ll engage with customers, make children feel welcome, handle requests, and maintain high standards of cleanliness.

A warm, friendly approach and strong communication are essential to create a welcoming atmosphere as part of a busy team.

Responsibilities

• Dealing with customers and ensure everything runs smoothly in the customer areas.
• Make children feel welcome and assist with special events and balloons.
• Maintain high standards of cleanliness in the dining area and toilets.
• Establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Job description

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• much more...........