Customer Care - Flexible Hours - Minster CT12 4EU

McDonald's United Kingdom; Way; Hybrid; GBP 1,239,840,000 - 1,515,360,000; Part time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant, delivering friendly service and supporting a welcoming atmosphere for guests. You’ll engage with customers, assist with events, maintain high standards of cleanliness, and collaborate with the team to ensure smooth operations.

The role requires a genuine smile, effective communication, and the ability to connect with customers quickly.

Qualifications

• Strong customer service and communication skills.
• Able to work as part of a team in a fast-paced environment.
• Proactive in meeting customer needs and maintaining cleanliness.

Responsibilities

• Greet and assist customers in the restaurant areas.
• Keep dining areas and toilets clean and presentable.
• Support events and ensure a welcoming atmosphere for families and children.
• Communicate customer feedback to management to improve service quality.

Skills

Customer service

Communication

Teamwork

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more...........