Crew Member

McDonald's United Kingdom; Westerham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal subsidence

Employee discounts from top brands

much more.......

Job summary

McDonald's United Kingdom is looking for a Customer Care Assistant to be the face of our restaurant, delivering friendly service and helping to create a warm, welcoming atmosphere.

You will greet customers, assist with special events and activities for children, maintain high standards of cleanliness in dining areas and toilets, and communicate customer feedback to the manager to ensure satisfaction and smooth operation.

Qualifications

• Customer-facing role requiring friendly, helpful attitude and good listening skills.
• Ability to connect with customers and maintain high energy in a fast-paced environment.
• Strong team collaboration and communication within a kitchen/restaurant setting.
• May require flexible hours including weekends.

Responsibilities

• Be the face of the restaurant and welcome customers.
• Assist with customer requests and ensure satisfaction in the dining area.
• Maintain high cleanliness standards in dining areas and toilets.
• Help with events and activities for children, and assist with balloons where appropriate.
• Keep the manager informed about customer feedback and satisfaction.

Skills

Customer service

Communication skills

Teamwork

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal subsidence
• Employee discounts from top high street and online brands
• much more...........