Customer Care Apprenticeship 2025

L'Oréal; London; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for their Customer Care Apprenticeship. This role offers a unique opportunity to develop skills in customer service while working in a dynamic environment. Over 18 months, apprentices will engage in hands-on experiences, managing customer queries and ensuring service excellence. The program promotes personal growth, teamwork, and innovation, preparing participants for a successful career in the beauty industry. Join this forward-thinking company and be part of a diverse team that values resilience, creativity, and collaboration.

Qualifications

• Experience in a Customer Service environment with strong numerical skills.
• GCSEs in English and Maths at Grade C (4) or equivalent.

Responsibilities

• Process customer orders and credits, ensuring compliance with schedules.
• Manage customer queries and disputes, liaising with internal stakeholders.

Skills

Communication Skills

Numerical Skills

Attention to Detail

Problem Solving

Teamwork

Self-Motivation

Education

GCSEs in English and Maths at Grade C (4)

A Levels with BBC or equivalent

Job description

Join to apply for the Customer Care Apprenticeship 2025 role at L'Oréal

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Care Apprenticeship 2025 role at L'Oréal

Per annum: £24,570

Duration: 18 months + EPA

A global brand with a history of innovation and ambition. Here at L’Oréal, we’ve made it our quest to deliver beauty for all. It’s an aim that has seen us expand into over 130 countries and develop operations across every retail distribution channel. Our careers are as diverse as our business. Our ambition by 2020 was to win over another billion consumers worldwide by creating cosmetic products that meet the diverse needs of beauty through digital innovation. L’Oréal promotes diversity and sustainable, ethical sourcing, reducing emissions by approximately 50% since 2005. We were named one of the world’s most ethical companies by the Ethisphere Institute for the 8th time.

Location: Trafford Park, Manchester

Start Date: September 2025

Salary: £24,570 per annum

Qualification: Level 3 Business Admin

You will...

1. Process customer orders & credits, ensuring compliance with customer schedules and service level agreements.
2. Manage customer queries and disputes, liaising with internal stakeholders to resolve issues promptly.
3. Identify and resolve order errors to ensure on-time delivery.
4. Maintain high attention to detail and accuracy in your work.
5. Coordinate information between Customer Care, Customer Supply Chain, and the Distribution Center.

You Are...

1. Entrepreneurial, eager to spot opportunities and learn new ways to improve.
2. A Data Wizard, capable of root cause analysis and contributing ideas.
3. Adventurous, embracing challenges and change.
4. Resilient, learning from mistakes without fear of failure.
5. Analytical, able to interpret data to solve complex problems.
6. Driven to succeed, supporting others in a collaborative environment.
7. Respectful, treating everyone equally.
8. A team player, recognizing the importance of teamwork.
9. Self-motivated, proactive, and able to work independently.
10. Open to new ideas and approaches.
11. Authentic, embracing diversity and being true to yourself.

You have...

1. Excellent communication skills with customers and stakeholders.
2. Experience in a Customer Service environment, with strong numerical skills.
3. A desire to work within a successful, collaborative team and independently.
4. Strong prioritization and efficiency skills.
5. High accuracy and attention to detail.

Eligibility...

1. You must not have already obtained a degree.
2. Eligible to work in the UK.
3. GCSEs in English and Maths at Grade C (4) or equivalent.
4. Achieved a BBC at A level or equivalent in other qualifications.

Next steps...

Clicking apply will prompt you to answer eligibility questions regarding your current situation, salary expectations, and location. We will review your application and invite successful candidates to an Assessment Centre. Application review may take a few weeks. Please apply only for your preferred role to ensure proper consideration.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business, Management, and Other
• Industries: Manufacturing and Personal Care Product Manufacturing