Customer Care Apprentice

Getting In Limited; Coventry; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Care Apprentice to join their dedicated team. This role involves engaging with clients to understand their care needs, coordinating with care staff, and ensuring outstanding customer service. You will develop essential skills in communication and administration while working closely with experienced mentors. This apprenticeship offers a unique opportunity to grow within a supportive environment, making a meaningful impact on the lives of clients in the community. If you are passionate about providing excellent care and eager to learn, this position is perfect for you.

Qualifications

• Strong communication skills required for client interactions.
• Attention to detail essential for accurate administration.

Responsibilities

• Arrange home visits and communicate with clients to assess care needs.
• Monitor care delivery and update care plans regularly.

Skills

Communication skills

IT skills

Attention to detail

Education

Level 2 Customer Service Practitioner

Job description

Customer Care Apprentice

Apply From: 17/11/2024

Learning Provider

Delivered by WARWICKSHIRE COLLEGE

Employer

SILVERBERRY CARE LTD

Vacancy Description

• Arranging home visits or telephone calls to understand the care needs of prospective clients
• Communicating with clients and care staff, including helping plan rotas
• Monitoring the care and support delivered by members of the Care Team
• Regularly reviewing and updating care plans to reflect the changing needs of clients
• Regular interactions with clients over the phone to see how the service is that Silverberry Care is providing
• Answering queries via email & phone calls
• Data entry & office administrative duties
• Completing all associated administration in an accurate and timely manner
• Providing outstanding customer care always, both internally and externally
• Handling general enquiries
• Resolving issues
• Managing and resolving complaints

Key Details

Vacancy Title

Customer Care Apprentice

Employer Description

Silverberry Care is a small care agency which provides care to adults and children in their homes and the wider community. From personal care to companionship. Based in Warwickshire & Coventry.

Vacancy Location

3 Park Road, CV8 2GF

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000287209

Key Dates

Apply From

17/11/2024

Closing Date For Applications

2024-12-06 23:59:59

Interview Begin From

Possible Start Date

2024-12-09 00:00:00

Training

Training to be Provided

You will develop the knowledge, skills, and behaviours to meet the standards of achievement for the Customer Service Practitioner apprenticeship. You will gather evidence for your portfolio, supported by your mentor, coach, tutors, and employer. At the end of your on-programme training and coaching, you will be assessed by an independent End Point Assessor (EPA). You will also attend online Masterclasses every other week.

Qualification achieved: Level 2 Customer Service Practitioner.

Learning Provider

WARWICKSHIRE COLLEGE

Skills Required

Communication skills, IT skills, Attention to detail

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