Trainee Customer Service Representative

RH Commercial Vehicles; Northampton; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Service Advisor to join their dynamic team in Northampton. This role offers an exciting opportunity to enhance your customer service skills while working in a modern facility. You will engage with customers, coordinate service appointments, and ensure a smooth service process. With a strong focus on career progression and a supportive work environment, this position is perfect for someone eager to learn and grow within a reputable company known for its commitment to excellence. If you're passionate about delivering exceptional service and ready to make a difference, this is the role for you.

Benefits

Career Progression

Company Pension Schemes

Sick Pay

Holiday Allowance

Well-being Programme

Highstreet Discounts

Company Events

Christmas Gift Cards

Qualifications

• Friendly and approachable individual committed to customer service.
• Self-motivated, adaptable, and eager to learn new challenges.

Responsibilities

• Act as the primary contact for service department customers.
• Coordinate customer service appointments with the service team.
• Promote products and services, highlighting benefits to customers.

Skills

Customer Service

Communication Skills

Organizational Skills

Analytical Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Problem-Solving

Job description

Trainee Customer Service Advisor

Salary: £26,750 Location: Northampton Contract Type: Full time, Permanent Hours: 42

Your Next Career Opportunity Awaits!

Are you looking to hit the ignition on your career? Have a knack for great communication and customer service? RH Commercial Vehicles is looking for an enthusiastic individual, ready to level up their skills and join our dynamic team.

Why pick us?

• Career Progression: Unlock new opportunities with great training and professional development.
• Fab Facilities: Our Northampton depot has just finished a major redevelopment meaning you'll be working in exceptional, new, modern facilities.
• Boost your health: Enjoy a large range of perks to keep your mind, body, and health in peak condition. We offer company pension schemes, sick pay, and holiday allowance.
• Positive Work Environment: Join a supportive team that works together to deliver the best experience for our customers.
• Extra Benefits: Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.

The Challenge…

As a customer service and invoicing clerk, your key responsibilities will include:

• Customer Engagement: Act as the primary contact for service department customers, delivering exceptional service and addressing their needs.
• Service Scheduling: Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight: Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction: Greet customers professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency: Collaborate with the Workshop Controller and Service Advisors to optimise workshop capacity and productivity.
• Sales Opportunities: Proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation: Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support: Manage required administrative tasks efficiently, including coordinating with dealer-point managers and workshop supervisors.

The Day to Day:

• 42 hours a week
• Alternative shifts: Early/Late
• Early: 06:30 - 15:00
• Late: 09:30 - 18:00
• Every other Saturday

What we're looking for…

• A friendly and approachable individual, committed to customer service.
• Team-orientated with organisational, analytical, and administrative skills.
• Self-motivated, adaptable, and eager to learn and embrace new challenges.
• Calm under pressure, with a positive attitude and a knack for problem-solving.
• Basic proficiency in Microsoft Word, Excel, Outlook, and general computer literacy.

Who are RH Commercial Vehicles?

We are an award-winning company with a strong reputation for delivering top-quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Ready to Apply?

If you're ready to take the next step in your career and make a difference at RH Commercial Vehicles, we want to hear from you!

Apply today and become a key player in our dedicated team.

Email a copy of your CV and Covering Letter to [email]. To discuss the role, please contact [name] on [number].

We look forward to hearing from you.