Customer Care Agent

Auger; Wallasey; On-site; Full time

Job summary

A leading company in drainage and water services is seeking a Customer Care Agent to join their team in Wallasey. The role involves providing exceptional customer service, handling inquiries, and maintaining communication records. With a focus on training and career progression, this position offers a supportive environment for those looking to build a long-term career.

Benefits

Health Plan with cashback for many services

Company-wide events and team socials

Focus on training and career progression

£1000 for successful employee referrals

Modern office environment

Qualifications

• Excellent communication skills to convey information clearly.
• Ability to multi-task effectively while maintaining quality.
• Empathetic approach to customer care.

Responsibilities

• Provide excellent care & communication to customers.
• Handle incoming calls and emails promptly.
• Maintain clear records of incoming correspondence.

Skills

Excellent verbal and written communication

Multi-tasking

Customer care passion

Teamwork

Problem-solving

Job description

We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a full or part-time basis.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £12.21 per hour
• Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part time)
• 5.5% Pension Contribution
  
  

Working Hours

• Full Time – 37.5hrs per week, Mon-Fri.
• Part Time – a minimum of 18 hours spread across a minimum of 3 days
• Compressed working arrangement offered with full-time, improving work-life balance and giving you an additional 20 long weekends a year
  
  

Leave

• 22 Days Annual Leave + 8 Bank Hol
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave
  
  

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
  
  

The Role

• Provide excellent care & communication to customers contacting Auger
• Handle incoming calls and emails promptly, answering simple queries related to our services
• Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed
• Maintain clear records of incoming correspondence on our claim files
  
  

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
  
  

You'll Be a Great Fit For Auger If

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS
  
  

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ
  
  

For further information please visit our website;

www.auger.co.uk