IT Service Management Specialist

BP PLC; Milton Keynes; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Parental leave

Retirement benefits

Job summary

BP plc is seeking an IT Service Management Specialist to join a high-performing global team delivering the Technology Support service portfolio within bp EV. The role supports design, deployment and operation of ITSM capabilities and service offerings across cross-functional teams.

You will drive incident resolution, craft service design artefacts and maintain a publishable service catalogue, aligned with bp's digital transformation journey toward value delivery and ongoing improvement.

Qualifications

• Proven experience with ServiceNow CSDM and ITSM.
• Knowledge of ITIL practices and service design principles.
• Experience using ServiceNow, Azure DevOps and Visio for process mapping.

Responsibilities

• Drive incident and major incident resolution for bp EV ITSM.
• Lead service design, implementation and documentation outputs.
• Publish up-to-date service catalogue aligned with Technology Support offerings.
• Own configuration management framework and oversee changes.
• Present dashboards and insights to leadership to drive value.

Skills

ServiceNow CSDM

ITSM

ITIL practices

Stakeholder management

Communication

Data-driven

Analytical thinking

Tools

ServiceNow

Azure DevOps

Visio

Job description

## IT Service Management SpecialistApply: This position is a hybrid of office/remote working: United Kingdom - Milton Keynes: Full time: Posted Yesterday: End Date: October 20, 2026 (5 days left to apply): RQ116394**Entity:**Technology**Job Family Group:**IT&S Group**Job Description:****Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027.** Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! ## You will work with You will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure the design of the customer interfaces are fit for purpose. Enterprise Technology Engineers in this space are responsible for engaging business and third-party stakeholders to understand service requirements, design, build and transition service offerings (including support models) into operations that enable bp pulse to operationally support digital services. This role also offers opportunities for personal growth and development through global exposure, continuous learning, and the chance to shape how ITSM capabilities drive value across the enterprise. ## Let me tell you about the role As an **IT Service Management Specialist**, you will be part of a **high-performing global team** dedicated to delivering the Technology Support service portfolio, including defining and documenting service offerings and co-designing fit for purpose support practices with cross-functional teams.You will play a key role in bp**’s digital transformation journey**, driving operational excellence and unlocking greater value from our technology platforms. This position provides **continuous learning and global collaboration opportunities**, empowering you to grow your technical expertise and make a significant impact across the enterprise. ## What you will deliver* Drive the resolution of complex incidents and Major Incidents within the bp EV business.* Proactively set the direction and lead on the creation of service design, implementation and documentation of key artefacts and outputs.* Visualise and breakdown complex services and processes, balancing competing views to publish up-to-date and accessible service catalogue in alignment with Technology Support service offerings* Own the service configuration management framework and oversee new or changing configuration* Conduct periodic reviews of service designs to ensure they are fit for purpose, continue to align with best practice and deliver expected business value* Present analysis, dashboards and strategic insights to leadership, advocating service management design across the bp EV business.* Support continual improvement by designing and helping implement improvement opportunities across all operational support practices* Participate in Technology projects as required to ensure IT Service Management is represented. What you will need to be successful (experience and qualifications) ## Qualifications* Proven experience in ServiceNow CSDM and ITSM* Understanding of ITIL Practices with a Foundation certification optional and knowledge of Service Design principles* Experience using Service Management, Azure DevOps and process mapping tools (ServiceNow, Azure and Visio)## **Essential skills*** Motivated by the challenges of solving complex problems and a passion for making things happen* Relationship building with strong communication/collaborative skills* Customer-centric advocate* Evidence and data driven* AI forward thinking* Business analysis including requirements management## **Why join us?**## At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.## There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! ## We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ## Reinvent your career as you help our business meet the challenges of the future. **Apply now!****Travel Requirement**Up to 10% travel should be expected with this role**Relocation Assistance:**This role is not eligible for relocation**Remote Type:**This position is a hybrid of office/remote working**Skills:**Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design.Future Location Notice: This role will start in Sunbury, London. bp has announced a planned office move to Timber Square, London, with all positions currently advertised in Sunbury, including this one, expected to relocate around Q4 2027-Q1 2028. This presents an exciting opportunity for all employees and leaders to come together in one London location. The specific date of the move will be confirmed closer to the time.