Customer Care Advisor German Speaking

VF NORTHERN EUROPE; Nottingham; Hybrid; GBP 25,000; Full time

Job summary

Join a dynamic team as a Customer Care Advisor, where your fluency in German and English will help deliver exceptional service to customers. This role is essential in supporting the customer journey through effective communication and problem-solving. You'll engage with customers via various channels, ensuring their needs are met and contributing to overall satisfaction. With a commitment to diversity and a supportive culture, this is an exciting opportunity to be part of a global brand that values your contributions and offers a range of benefits to enhance your well-being.

Benefits

50% employee discount on all VF brands

Subsidised canteen

Health Shield membership

Employee Assistance Program

25 days holiday plus bank holidays

12% contributory smart pension scheme

Cycle to work scheme

Free secure onsite parking

Discounts with local public transport

Qualifications

• Fluency in German and English, both verbal and written.
• Strong customer focus and ability to work under pressure.

Responsibilities

• Provide exceptional service via email, phone, and chat.
• Assist customers with inquiries, orders, and returns.
• Identify process improvements for better customer experience.

Skills

Fluent in German

Fluent in English

Customer service orientation

Flexibility

Communication skills

Job description

Salary: £24.500

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer Service Team in Nottingham.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet.

Let’s talk about the role

If you are fluent in verbal and written German and English, this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.

As a Customer Care Advisor, you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone, and online chat to support the customer shopping journey.

How You Will Make a Difference:

You will be delivering an unbeatable service to our Customers, being responsible for:

• Communicating with customers by telephone, email, and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing, and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty, and the customer service and experience
• Updating our computerised systems and working with marketing, retail, and other teams to further improve customer service and satisfaction.

Skills to success

• Fluent in German and English, able to communicate both verbally and in writing in a clear and concise manner
• Customer focused to achieve the best results for your customers and the business
• Flexible to meet the changing needs and varying deadlines of our business
• Able to work to customer service measures, metrics, and KPIs within a service targeted environment.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles, and nationalities love working together
• Be part of an iconic lifestyle brand in a multi-brand, multi-countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates.

If you like what you have read and want to join our team then we would like to hear from you.