Customer Care Advisor - Fixed-Term Contract

International Logistics Group; Warrington; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

25 days holiday (pro rata)

Employee awards

Employee assistance programme

Job summary

GFS in Warrington is hiring a Customer Care Advisor on a 3-month fixed-term contract. You will handle customer enquiries, track consignments, and support with bookings, ensuring timely updates and quality service.

Full training will be provided and you will work a rotating shift pattern between 08:00 and 18:30, 37.5 hours per week. Experience in a customer service or call centre environment is desirable, along with excellent communication and problem-solving skills.

Qualifications

• Experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A positive, customer-focused attitude.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and a willingness to learn.
• Experience within the parcel, logistics or eCommerce industry is desirable, but not essential.

Responsibilities

• Handling customer enquiries via phone and email.
• Tracking consignments and providing customer updates.
• Booking and managing collections.
• Raising and resolving customer tickets within agreed timescales.
• Escalating customer issues where required.
• Delivering excellent service to both internal and external customers.
• Maintaining accurate records and system updates.]
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Skills

Customer service

Communication

Problem solving

Customer-focused

Organisational skills

Logistics industry

Fast-paced

Job description

Customer Care Advisor - Fixed-Term Contract

Warrington

£12.71 per hour

37.5 hours per week, working on a rotating shift pattern between 08:00 and 18:30

About us

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.

We're proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, we're looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.

The role

We're looking for a Customer Care Advisor to join our team on a 3-month fixed-term contract.

You’ll be responsible for supporting customers with queries, tracking consignments, resolving issues and delivering an excellent customer experience. Working closely with customers, suppliers and internal teams, you'll ensure enquiries are handled efficiently and professionally. Full training will be provided.

This role is 37.5 hours per week, working on a rotating shift pattern between 08:00 and 18:30. We may also consider part-time applications, with flexible hours potentially starting from 10:00 or 14:00, depending on availability and business needs.

Key responsibilities include:

• Handling customer enquiries via phone and email.
• Tracking consignments and providing customer updates.
• Booking and managing collections.
• Raising and resolving customer tickets within agreed timescales.
• Escalating customer issues where required.
• Delivering excellent service to both internal and external customers.
• Maintaining accurate records and system updates.

What we are looking for

• Experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A positive, customer-focused attitude.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and a willingness to learn.
• Experience within the parcel, logistics or eCommerce industry is desirable, but not essential.

Benefits

• 25 days' holiday (pro rata, plus Bank Holidays)
• Range of employee awards
• Employee assistance programme to promote mental health and wellbeing

• Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language - You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date.

For more information about our company or employee benefits, please visit our website.