Customer Experience Advisor – Finance & Aftersales

Volkswagen Group; Ayot St. Lawrence; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discretionary 10% on‑target bonus

Pension 9%

BEV company car scheme

Life assurance 4x salary

Private medical insurance after probat

Job summary

Volkswagen Financial Services UK is seeking a proactive Customer Services representative to handle inquiries via phone and email, ensuring accurate data handling and timely responses. You will work within VWFS processes to support customers through their finance lifecycle and maintain high service standards.

Ideal candidates will be calm under pressure, possess excellent communication skills, and be comfortable coordinating with multiple departments.

Qualifications

• Experience delivering frontline customer service by phone or email.
• Excellent written and spoken communication skills.
• Strong data entry accuracy and speed.
• Good understanding of data protection basics.
• Ability to adapt across different teams and processes.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and manage customer data with speed and accuracy.
• Coordinate with VWFS departments to resolve customer needs.
• Maintain knowledge of FCA regulations relevant to the role.
• Handle administrative tasks and manage contract options during the lifecycle.

Skills

Phone support

Communication

Data entry

Attention to detail

Under pressure

Team player

Adaptability

Data protection knowledge

Tools

CRM systems

MS Office

Job description

Volkswagen Financial Services UK is seeking a proactive Customer Services representative to handle inquiries via phone and email, ensuring accurate data handling and timely responses. You will work within VWFS processes to support customers through their finance lifecycle and maintain high service standards.

Ideal candidates will be calm under pressure, possess excellent communication skills, and be comfortable coordinating with multiple departments.