Customer Care Advisor — Bonus & Growth Opportunities

Furniture Village; Marston Moretaine; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Competitive package: £34,000 + up to 9

Bonus up to 10%

Staff discount

Pension

Health insurance

Perkbox benefits

28 days holiday (33 with service)

Job summary

Furniture Village in Milton Keynes is seeking a Customer Care Advisor to deliver excellent service across calls, emails and live chat. You will use training to provide effective solutions and help customers find the right path with care.

You will communicate clearly with teammates, follow health and safety procedures, and contribute to an outstanding customer experience every day. A competitive package, Pension and development opportunities are included.

Qualifications

• Excellent customer service skills and a team player
• Reliable, organised and confident in customer service
• Comfortable using systems and following processes with confidence in problem solving

Responsibilities

• Handle incoming calls, emails and Live chat, providing solutions and directing customers to the right place
• Provide high quality responses on social media and review platforms using the training and support provided
• Communicate clearly and confidently with your team
• Follow health and safety procedures at all times
• Make a difference every day to the customer experience

Job description

Furniture Village in Milton Keynes is seeking a Customer Care Advisor to deliver excellent service across calls, emails and live chat. You will use training to provide effective solutions and help customers find the right path with care.

You will communicate clearly with teammates, follow health and safety procedures, and contribute to an outstanding customer experience every day. A competitive package, Pension and development opportunities are included.