Customer Care Advisor

Furniture Village; Marston Moretaine; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Competitive package: £34,000 + up to 9

Bonus up to 10%

Staff discount

Pension

Health insurance

Perkbox benefits

28 days holiday (33 with service)

Job summary

Furniture Village in Milton Keynes is seeking a Customer Care Advisor to deliver excellent service across calls, emails and live chat. You will use training to provide effective solutions and help customers find the right path with care.

You will communicate clearly with teammates, follow health and safety procedures, and contribute to an outstanding customer experience every day. A competitive package, Pension and development opportunities are included.

Qualifications

• Excellent customer service skills and a team player
• Reliable, organised and confident in customer service
• Comfortable using systems and following processes with confidence in problem solving

Responsibilities

• Handle incoming calls, emails and Live chat, providing solutions and directing customers to the right place
• Provide high quality responses on social media and review platforms using the training and support provided
• Communicate clearly and confidently with your team
• Follow health and safety procedures at all times
• Make a difference every day to the customer experience

Job description

Furniture Village - Customer Care Advisor

£34,000 OTE £37,400 - Competitive Pension, Family Partnership & much more.

Milton Keynes - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rota’d basis.

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village - the UK’s largest privately-owned independent furniture retailer.

About Us

Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years’ we’ve been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.

Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.

Your Role

• Firstly, and most importantly demonstrate to our customers that you care, and you are here to help them.
• Handle incoming calls, emails, and Live chat, providing solutions and putting the customer in the right place.
• Using the training and support provided to give high quality responses on social media and review platforms.
• Communicating clearly and confidently with your team.
• Following health & safety procedures at all times.
• Making a difference every day to the customer experience.

Our Benefits

• Competitive package: £34,000 plus up to 10% bonus.
• Work for an award-winning, family-run business
• Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service).
• Innovate & Grow: clear career path, full training and personal development opportunities
• Staff discount
• 24/7 medical support, health insurance and Perkbox benefits
• 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service.

Our Ideal Candidate

• You want to be here, want to do well, and want to be heard.
• A team player with a strong work ethic.
• Reliable, organised and confident in customer service.
• Comfortable using systems and following processes with confidence in problem solving.
• Proud of your work and passionate about doing things right.

A Great British Success Story!

At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!