Customer Care Advisor

CLUB L LONDON; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in online retail is seeking enthusiastic Customer Care Advisors to join their dynamic team. This entry-level role offers a chance to enhance your customer service skills while providing exceptional support to customers. You'll be the voice of the company, ensuring customer queries are handled with empathy, professionalism, and efficiency. With a commitment to innovation and a collaborative work culture, this role offers a unique opportunity to contribute to a forward-thinking team. Enjoy competitive perks like a bi-annual bonus, generous annual leave, and a supportive work environment that values your growth and well-being.

Benefits

Bi-annual bonus scheme

25 days' annual leave

Extra day off for your birthday

Cycle to work scheme

Enhanced pension contribution

Enhanced maternity policy

40% staff discount

Healthcare Cashplan

Free onsite gym

Social events

Sick Pay

Qualifications

• Entry-level role with previous customer service experience preferred.
• Good English writing skills and attention to grammar are essential.

Responsibilities

• Provide customer support through email and instant messages.
• Resolve customer inquiries efficiently while following company procedures.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Empathy

Education

High School Diploma

Tools

Shopify

Dixa

Zendesk

Job description

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce - an ambitious team of diverse, experienced and up-and-coming talents that we think you'd fit right into.

A role at Club L is more than a job, it's a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Club L London is excited to be growing the Customer Care team! We are looking for 2 Customer Care Advisors to join our growing team.

Position 1 - Monday - Friday 9am - 5pm

Position 2 - Week 1 - Monday - Friday 10am - 6pm

Week 2 - Tuesday - Saturday 10am - 6pm

Roles and Responsibilities

1. Providing customer support through email and instant messages
2. Great communicator and listener
3. Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
4. Provide excellent customer service with great attention to detail
5. Reply to customer queries in a professional manner and ensure that they receive a response that resolves their issue
6. Resolve customer inquiries efficiently and quickly
7. Be confident in following Club L procedures and making decisions
8. Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

What does good look like?

1. This is an entry level role, however previous customer service experience is advantageous
2. Ability to provide a positive customer experience
3. Good English writing skills with good attention to grammar and sentence structure
4. Ability to manage and handle customers via email and instant messaging
5. Working knowledge of Shopify, Dixa, Zendesk or other Help Desk services would be beneficial
6. Good communication and interpersonal skills
7. Ability to work in a fast-paced environment
8. Ability to work independently as well as being a great team player

What's on offer?

• Bi-annual bonus scheme
• 25 days' annual leave (plus bank holidays)
• Extra day off for your birthday
• Cycle to work scheme
• Enhanced pension contribution
• Enhanced maternity policy
• 40% staff discount
• Healthcare Cashplan
• Free onsite gym
• Social events
• Sick Pay