Customer Care Advisor

Network Plus; England; On-site; GBP 26,000 - 28,000; Full time

Job summary

Network Plus is hiring a Customer Service Advisor at their Lingley Mere location. The role involves managing customer enquiries and ensuring excellent customer satisfaction. Ideal candidates have a customer service background and are IT literate. Join a diverse team committed to equal opportunity and outstanding service.

Qualifications

• Experience in customer service preferred.
• IT and system literate.
• Organized to meet deadlines.

Responsibilities

• Manage customer enquiries via phone, website, and email.
• Ensure high-level customer satisfaction.
• Update customer information databases.
• Resolve customer complaints efficiently.

Skills

Customer service

IT literate

Organizational skills

Job description

Department: United Utilities

Location: Lingley Mere

Compensation: £26,000 - £28,000 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLA
  
  

Experience and Qualifications

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines
  
  
  

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.