Customer Care Administrator

Marlowe Fire & Security Group Recruitment; Salford; On-site; GBP 25,000; Full time

Job summary

Join a vibrant company dedicated to delivering top-notch customer service as a Customer Care Administrator. In this role, you will be part of a passionate team focused on customer satisfaction, utilizing your problem-solving skills and attention to detail. The company offers a competitive salary, generous benefits, and opportunities for career progression, ensuring that employees are valued and empowered. If you thrive in a dynamic environment and are eager to contribute to a leading firm in the fire and security industry, this position is perfect for you.

Benefits

Pension Scheme

Life Assurance

Paid Holidays

Employee Recognition Scheme

Mental Health & Well-being Scheme

Free On-site Parking

Free On-site Gym

Qualifications

• Self-motivated with excellent administration and computer skills.
• Customer-focused with strong organizational skills and attention to detail.

Responsibilities

• Overseeing customer inquiries and service requests via various channels.
• Collaborating with departments to resolve customer issues efficiently.

Skills

Customer Service

Administration

Problem Solving

Microsoft Excel

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Job description

Customer Care Administrator - Salford

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary - up to £24,600 per annum depending on experience.

Pension, Life Assurance & much more.

We are seeking a motivated and experienced Customer Care Administrator to join our customer care team. The successful candidate will aid in delivering the highest level of customer satisfaction in a passionate and developing team. This role requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service.

The role involves:

1. Overseeing the handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels
2. Working closely with other departments, including sales, operations, and service support, to resolve customer issues and improve service delivery
3. Ensuring the team adheres to company policies, industry regulations, and quality standards

Requirements

We are looking for candidates who:

• Are self-motivated, proactive, enthusiastic, and flexible
• Can work independently and are eager to learn
• Possess excellent administration and computer skills
• Are customer-focused with the ability to resolve queries effectively
• Have an analytical approach
• Exhibit professionalism and resilience
• Have experience manipulating data using Microsoft Excel and other packages
• Possess strong organisational skills
• Have excellent attention to detail and can handle multiple priorities with a structured approach

Benefits

We are committed to attracting, rewarding, and retaining talent. Our packages include:

• Basic Salary - Up to £24,600 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of service (up to 25 days)
• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free on-site gym

About Marlowe Fire & Security

We serve a wide range of industries across the UK, providing tailored fire and security solutions that meet industry standards and ensure site security. As part of a larger group, we share best practices and access development resources, continually improving our services.

Our commitment: We deliver comprehensive solutions with a personal touch.

Our Businesses Include:

• Alarm Communications
• Clymac
• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Marlowe Smoke Control
• Marlowe Fire & Security

Equal Opportunities

We foster a diverse and inclusive environment. If you need adjustments during the recruitment process, let us know. We believe everyone should thrive here.

Right to Work

Regrettably, we cannot sponsor work visas. If you lack the right to work in the UK, your application cannot be considered.