B2C Customer Account Manager

Acorn by Synergie; Exeter; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Permanent position

Hybrid: one Saturday in four from home

On-the-job degree opportunity

Career progression opportunities

Job summary

Acorn by Synergie in Exeter is recruiting a B2C Customer Account Manager to build and nurture client relationships across retail, hospitality and service sectors. You will identify growth opportunities, cross-sell and upsell, handle queries professionally, and work closely with clients to meet objectives.

Hours Monday-Friday 8:30am-5pm, with one Saturday in four from home. Permanent role offering progression and the chance to gain an on-the-job degree while developing your career in a growing

Qualifications

• Experience in account management, sales or customer care.
• Ability to build and maintain B2B relationships.
• Strong communication and relationship-building skills.
• Commercial mindset with opportunity to cross-sell/upsell.
• Experience in retail or hospitality sectors is advantageous.

Responsibilities

• Build strong relationships with clients from sole traders to senior leaders.
• Identify opportunities to grow and develop client accounts.
• Support business growth through cross-selling and upselling.
• Handle client queries professionally and provide effective solutions.
• Collaborate with the Manager to achieve business objectives.
• Develop new business through networking and client meetings.
• Adopt a consultative approach to client needs and solutions.
• Maintain long-term B2B relationships and monitor market activity.

Skills

Account management

Sales

Retail management

Hospitality management

Customer care

Job description

B2C Customer Account Manager

Exeter | £28,000-£32,000 per annum plus bonus| 8:30am-5pm | Monday-Friday | Permanent | 1 Saturday in 4 from home

Introduction

Acorn by Synergie is recruiting for an experienced Account Manager / Customer Account Manager to join a growing business in Exeter.

This is an excellent opportunity for someone with a background in retail management, hospitality management, customer care or sales management who enjoys building relationships, identifying new business opportunities and delivering excellent customer service.

With ambitious growth plans, the role offers excellent opportunities for career progression and professional development, including the opportunity to gain an on-the-job degree.

What We Offer

• £28,000-£32,000 per annum, depending on experience.
• Permanent position.
• Monday to Friday, 8:30am-5pm.
• One Saturday in four, working from home.
• Opportunity to gain an on-the-job degree.
• Excellent career progression opportunities.
• Supportive environment where your contribution is recognised and rewarded.

Key Duties

• Build strong relationships with new and existing clients, from sole traders to senior leaders.
• Identify opportunities to develop and grow client accounts.
• Support business growth through cross-selling and upselling.
• Handle client queries professionally and provide effective solutions.
• Work closely with the Manager to achieve business objectives.
• Develop new business through networking, marketing, community engagement and client meetings.
• Take a consultative approach to understand client needs and identify suitable solutions.
• Maintain strong, long‑term B2B relationships.
• Monitor market and client activity to identify new opportunities.

Requirements

• Previous experience in account management, sales, retail management, hospitality management or customer care.
• Experience winning new business and developing B2B relationships.
• Customer-focused approach with a strong commercial mindset.
• Excellent communication and relationship-building skills.
• Confident handling queries and identifying opportunities to cross-sell and upsell.
• Tenacious, proactive and commercially curious.
• Strong questioning and listening skills.
• Willingness to learn and develop professionally.
• Positive, can-do attitude and commitment to supporting business growth.