Call Handler

Millers Vanguard Limited; Bury; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

City & Guilds training academy

Company pension

24 days holiday + bank holidays

Uniform & tooling for all roles

Staff events and family treats

Job summary

Miller's Vanguard is seeking a Call Handler to join our operations team at the FM centre in Bury. You will plan and route engineers by prioritising jobs, maximise productivity by minimising travel, and inform customers of engineer ETA.

Ideal candidates will have experience in a similar role, geographical routing experience, and strong communication and computer literacy. You will work to service level agreements and respond to calls promptly and professionally.

Qualifications

• Experience in a similar role.
• Geographical routing experience.
• Excellent verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to multitask and juggle last-minute changes.
• Familiarity with call-handling software.
• Good level of computer literacy.

Responsibilities

• Plan and route engineers by job prioritisation efficiently.
• Maximise productivity by minimising travel.
• Advise customers of the estimated time of arrival of the engineer.
• Work within our service level agreements.
• Answer calls promptly and professionally.

Skills

Experience in a similar role

Geographical routing experience

Excellent verbal communication

Attention to detail

Multitasking

Call-handling software

Computer literacy

Tools

Call-handling software

Job description

Due to increased business growth an opportunity has arisen for a Call Handler to join our operations team at our FM centre in Bury.

Your Role:

• To plan and route engineers by job prioritisation efficiently.
• Maximising productivity by minimising travel.
• To advise our customers of the estimated time of arrival of the engineer
• To work within our service level agreements
• Answer calls promptly and professionally

The successful candidate:

• Experience in a similar role
• Previous geographical routing experience
• Good communicator, with excellent verbal communication skills
• High level of accuracy and attention to detail
• Have the ability to multi task and juggle last minute changes
• Familiarity with call-handling software
• Good level of computer literacy

Company Information

Who are we?

Miller's Vanguard are proud to have been supporting all the UK's Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller's Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU... the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller's Vanguard and our City & Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 Days holiday plus bank holidays
• Regular staff 'treats' for employees and their families