Customer Assistant - Wetherby Simply Food

Marks & Spencer Plc; Wetherby; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be on the frontline, delivering five-star service at pace. You’ll be a resilient, team-oriented brand ambassador who can confidently recommend and sell new food products while using Sparks App and in-store devices to enhance the customer experience.

You’ll thrive in a busy store and adapt across areas as needed. Being digitally confident and a team player is essential to success, with a focus on delivering value to every

Qualifications

• Customer-focused service experience preferred.
• Clear communication with customers and colleagues.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Assist customers in food department with product knowledge and recommendations.
• Sell and upsell products while maintaining store standards.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Collaborate with team to cover shifts and ensure smooth store operations.
• Adapt to changing demands across store areas to deliver great service.

Skills

Customer service

Communication skills

Team player

Digital tools

Tools

Sparks App

POS devices

Job description

Wednesday 16:00 - 22:00
Thursday 16:00 -22:00
Friday 16:00 - 22:00
Saturday 16:00- 22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?