Customer Assistant - Food - Carlisle

Marks and Spencer; Carlisle; On-site; GBP 1,378,000 - 1,653,000; Full time

Job summary

Marks & Spencer in Carlisle is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You will provide five-star service at pace, engage with customers, and use Sparks App and in-store devices to enhance the shopping experience.

You’ll work as part of a team, staying resilient under pressure while recommending our latest food products. This frontline role offers opportunities to grow and contribute to store growth as demand shifts throughout

Responsibilities

• Thrive under pressure in a fast-paced store environment, delivering five-star service to customers.
• Confidently recommend and sell our newest food products to shoppers.
• Act as a resilient brand ambassador, ensuring customers feel valued at every visit.
• Be flexible to work across different areas of the store to meet changing retail demands.

Job description

All the details

Saturday 12:00 - 20:00

Sunday 08:00 - 16:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.


• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.


• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?