Customer Assistant - Food - Banbury Gateway

Marks & Spencer Plc; Banbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest growing retailer. You’ll be a down-to-earth teammate who thrives under pressure, delivering five-star service at pace and embracing ongoing transformation.

You’ll need pride in M&S Food products, readiness to roll up sleeves daily, and to meet strong customer demand head-on while confidently recommending and selling new products. Digital tools like Sparks App support the role.

Qualifications

• Knowledge of M&S Food products is beneficial.
• Willingness to work in a fast-paced, frontline retail environment.
• Able to be a resilient and committed brand ambassador.

Responsibilities

• Frontline customer service in the Food section.
• Assist customers with product knowledge and recommendations.
• Deliver five-star service at pace and contribute to sales growth.

Job description

Work Pattern

• Monday 17:30-21:30
• Tuesday 17:30-21:30
• Wednesday 17:30-21:30
• Friday 17:30-21:30
• Saturday 17:30-21:30

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure the customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?