Customer Assistant - Wetherby Simply Food

Marks and Spencer; Wetherby; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service with pace in a high-demand environment. You’ll use Sparks App and in-store devices to assist customers and boost the shopping experience.

This frontline role rewards resilience and teamwork, with you ready to roll up your sleeves, support across store areas, and adapt to changing demand while staying focused and friendly throughout the shift.

Qualifications

• Ability to deliver five-star service at pace in a busy Food section.
• Willingness to work flexible shifts across evenings and weekends.
• Comfort using digital tools to enhance the customer experience.
• Proactive approach and team-oriented mindset.

Responsibilities

• Assist customers in the Food section and answer product questions.
• Utilise Sparks App and in-store devices to help customers find and buy items.
• Work across store areas to support stock, shelves and checkout flow.
• Deliver high-energy, friendly service during peak shopping times.

Skills

Customer service

Flexibility

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Wednesday 16:00 - 22:00
Thursday 16:00 -22:00
Friday 16:00 - 22:00
Saturday 16:00- 22:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?