Customer Assistant - Visual Merchandising - Stevenage Retail Park

Marks & Spencer Plc; Stevenage; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is seeking a Visual Merchandiser for our Fashion, Home & Beauty division. This frontline role shapes how customers experience our store and campaigns with high-impact displays that sell.

You’ll implement merchandising plans, balance creativity with operations, and collaborate with floor teams to keep presentations fresh and on-brand. We are looking for individuals with a sharp eye for fashion, grit to work at pace, and the motivation to deliver outstanding visual storytelling

Qualifications

• Eye for fashion and ability to translate campaigns into engaging displays.
• Experience delivering high-impact visual updates in a retail setting.
• Ability to balance creativity with fast-paced operational demands.

Responsibilities

• Implement merchandising plans to create compelling store displays.
• Use digital/tools to bring campaigns to life and maintain brand standards.
• Deliver updates at pace, under pressure, while coordinating with floor teams.
• Pivot between tasks to meet changing store demands and drive sales.

Skills

Fashion eye

Visual merchandising

Creativity

Operational efficiency

Teamwork

Job description

Working Pattern

Week 1
Monday 7:00 - 15:00
Tuesday 7:00 - 15:00
Thursday 7:00 - 15:00
Saturday 7:00 - 15:00

Week 2
Sunday 7:00 - 15:00
Tuesday 7:00 - 15:00
Thursday 7:00 - 15:00
Friday 7:00 - 15:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you.