Customer Assistant - Visual Merchandiser - Trafford Centre

Marks & Spencer Group; Manchester; On-site; GBP 23,000 - 31,000; Full time

Job summary

Marks & Spencer Group in Manchester is seeking a Visual Merchandiser in Fashion, Home & Beauty to shape customer experiences with impactful, on-brand displays.

You will implement merchandising plans, balance creativity with operational demands, and use digital tools to bring campaigns to life. The role requires fast-paced retail professionalism, resilience, and strong teamwork.

Qualifications

• Eye for fashion and strong visual aesthetics.
• Ability to deliver high-impact displays at pace.
• Resilience and drive to meet retail goals.
• Willingness to adapt to changing merchandising plans.

Responsibilities

• Use digital tools to bring campaigns to life, delivering displays.
• Roll up sleeves to deliver high-impact visual updates.
• Collaborate with floor colleagues to ensure appealing store presentation.
• Pivot between tasks to meet demand in a fast-moving environment.

Skills

Visual merchandising

Retail display

Teamwork

Adaptability

Tools

Digital tools

Job description

Work Pattern

Week 1
Sunday 08:00-16:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Thursday 07:00-15:00

Week 2
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 12:00-20:00
Saturday 07:00-15:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.

• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.

• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you.