Customer Assistant - Visual Merchandising - Kensington

Marks and Spencer; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

M&S in London seeks a Visual Merchandiser to craft engaging in-store displays for Fashion, Home & Beauty and to drive sales through compelling visuals. You will implement merchandising plans that give the shop floor a fresh, high-impact look while balancing creativity with daily operations.

You will work with store teams, adapt quickly to changing campaigns, and use digital tools to bring marketing visuals to life, ensuring displays stay on-brand and compelling.

Qualifications

• Experience in creating attractive in-store displays that drive sales.
• Ability to balance creativity with operational requirements.
• Comfort using digital tools to bring campaigns to life.

Responsibilities

• Implement the hottest merchandising plans and set up shop floor displays with a 'wow' factor.
• Be a visual storyteller balancing creativity with efficiency and speed.
• Collaborate with store teams to ensure displays are cohesive and up-to-date.
• Use digital tools to execute campaigns and update visuals quickly.

Skills

Visual merchandising

Retail displays

Eye for fashion

Teamwork

Flexibility

Customer focus

Job description

Saturday 07:00-15:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

All the details

Work Pattern

Week 1

• Sunday 07:00-15:00
• Monday 07:00-15:00
• Wednesday 07:00-15:00
• Thursday 07:00-15:00
• Friday 07:00-15:00

Week 2

• Monday 07:00-15:00
• Tuesday 07:00-15:00
• Wednesday 07:00-15:00
• Friday 07:00-15:00
• Saturday 07:00-15:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you.