Customer Assistant - Visual Merchandiser - Pantheon

MARKS&SPENCER; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

MARKS&SPENCER is seeking a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience the brand on the shop floor.

You will implement merchandising plans with a sharp eye for fashion, balancing creativity with operational demands to deliver high-impact displays that drive sales. The role requires resilience, pace, and collaboration across store teams.

Qualifications

• Eye for fashion and strong visual sense, able to create compelling displays.
• Resilient and driven to deliver high-impact visuals that sell.
• Fast-moving retail professional balancing creativity with operational needs.

Responsibilities

• Implement the hottest merchandising plans to create a shop-floor wow factor.
• Use digital tools to bring campaigns to life and ensure consistent branding across displays.
• Deliver high-impact visual updates quickly, even under pressure and tight deadlines.
• Work across the floor with shop colleagues to maintain a store that looks great and sells well.
• Pivot between tasks as retail demands change, staying flexible and proactive.

Skills

Visual merchandising

Retail experience

Customer focus

Job description

Work Pattern

Week 1

Monday 07:00-15:00

Tuesday 07:00-15:00

Thursday 07:00-15:00

Friday 07:00-15:00

Saturday 11:00-19:00

Week 2

Sunday 07:00-15:00

Tuesday 07:00-15:00

Wednesday 07:00-15:00

Thursday 07:00-15:00

Friday 07:00-15:00

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S.

We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You'll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.


• Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.


• Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.


• Flexibility is vital. Retail moves fast and you'll easily pivot between tasks, meeting the demand.

If you've got the eye, the pace, and the grit, we want you. Are you ready for it?