Customer Assistant - Visual Merchandiser - London Colney

Marks & Spencer Plc; London Colney; On-site; GBP 21,000 - 31,000; Full time

Job summary

Marks & Spencer plc is hiring a Visual Merchandiser for Fashion, Home & Beauty. You will shape the customer experience with compelling displays and a fast, dynamic approach to merchandising.

You’ll transform campaigns into in-store reality, balancing creative storytelling with operational demands while collaborating with store teams to drive sales and customer engagement.

Responsibilities

• Implement merchandising plans to create impactful shop displays.
• Act as a visual storyteller balancing creativity with day-to-day store operations.
• Use digital tools to bring campaigns to life and drive sales.
• Deliver high-impact visual updates quickly, even under pressure.
• Support floor colleagues and contribute to a window-to-wallshop look that sells.

Job description

Work Pattern

Sunday 11:00-18:00
Wednesday 14:30-21:30
Thursday 14:30-21:30
Friday 14:30-21:30
Saturday 13:30-20:30

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.

• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.

• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.