Customer Assistant - Visual Merchandiser - Pantheon

Marks and Spencer; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks and Spencer is hiring a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience the new M&S. You will implement merchandising plans and create displays with the 'wow' factor on the shop floor.

You'll balance creativity with operational demands, use digital tools to bring campaigns to life, and deliver high-impact updates under pressure. A fast-moving retail professional with an eye for fashion is ideal.

Qualifications

• Eye for fashion and ability to deliver high-impact displays.
• Visual storytelling to shape customer experience on the shop floor.
• Ability to work in a fast-moving retail environment.
• Collaborative mindset to support colleagues across the floor.

Responsibilities

• Use digital tools to bring campaigns to life and create wow-factor displays.
• Deliver high-impact visual updates quickly and under pressure.
• Balance creativity with operational store requirements.
• Support floor teams to ensure a cohesive and selling store.

Skills

Eye for fashion

Visual storytelling

Retail pace

Teamwork

Tools

Digital tools

Job description

All the details
Work Pattern
Week 1
Sunday 07:00-15:00
Monday 07:00-15:00
Wednesday 07:00-15:00
Thursday 07:00-15:00
Friday 07:00-15:00
Week 2
Monday 07:00-15:00
Tuesday 07:00-15:00
Wednesday 07:00-15:00
Friday 07:00-15:00
Saturday 11:00-19:00
Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.
You’ll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you.