Customer Assistant - Operations - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is looking for a Customer Assistant in Operations to support store efficiency. You will handle stock, coordinate deliveries, and keep the shop floor full, clean and ready for customers. You’ll work across the store as needed, using digital tools to track deliveries and stock with urgency and accuracy.

The role is physically demanding and fast-paced, with shift patterns including afternoons across several days. An unsocial premium applies for hours between 22:00 and 06:00.

Qualifications

• Flexibility to move across store areas as needed.
• Comfort with using digital tools to track deliveries and stock.

Responsibilities

• Manage stock levels and plan deliveries to keep shelves full.
• Handle deliveries and back-room processes to support store operations.
• Maintain a clean, organized storage and stockroom area.
• Collaborate with store colleagues to ensure smooth workflow during busy periods.

Skills

Stock handling

Delivery coordination

Digital tools

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

All the details

Working Pattern

Wednesday 12-6:30

Thursday 12-6:30

Friday 12-6:30

Saturday 12-6:30

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.