Customer Assistant - Operations - Glasgow Pollok

Marks and Spencer; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations. You’ll handle stock, deliveries and behind-the-scenes work to keep shelves full, clean and ready for customers. The role is fast-paced and requires you to move quickly, think on your feet and support other store teams.

You will be flexible to work across the wider store, be digitally confident to track deliveries, and be a proactive team player ensuring smooth store operations at all times.

Qualifications

• No formal education requirements specified in the advert.
• Flexibility to work across the wider store.
• Confidence using digital tools to track deliveries and stock.
• Must be a team player and support colleagues across the store.

Responsibilities

• Manage stock and deliveries to keep shop floors stocked, clean and ready for customers.
• Ensure product flow moves quickly and accurately, with urgency and attention to detail.
• Work across the store to cover shifts and meet the pace of retail operations.
• Utilise digital tools to monitor deliveries and stock levels.

Skills

Stock management

Teamwork

Digital literacy

Adaptability

Attention to detail

Tools

Stock management system

Job description

Under 18 disclaimer

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Working Pattern

• Week 1
• Monday 19:30-23:30
• Wednesday 19:30-23:30
• Saturday 13:30-23:30
• Week2
• Sunday 13:30-21:30
• Monday 19:30-23:30
• Wednesday 19:30-23:30

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.