Customer Assistant - In Store Bakery - Metro Centre

M&S Careers; Gateshead; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group in Gateshead is seeking a Customer Assistant for our Bakery section, delivering fresh bread and providing fast, friendly service as part of a busy, customer‑facing team.

You’ll work across shifts, including early mornings and peak hours, stay focused under pressure, and adapt to changing store needs with energy and attention to detail. Applicants must be over 18 due to equipment safety requirements and training on specialist cutting equipment.

Qualifications

• Must be 18+ due to specialist cutting equipment.
• Passion for food with attention to detail.
• Team player in a fast-paced bakery.

Responsibilities

• Deliver hot bread and provide fast, five-star service to customers.
• Manage demand by keeping shelves full and customers impressed.
• Balance speed with safety to ensure freshness and availability during peak hours.
• Work as part of a team across flexible store roles.
• Adapt to the rhythm of the store and handle different tasks as needed.

Job description

Work Pattern

Sunday 12:00-20:00
Monday 14:00-22:00
Wednesday 06:00-14:00
Friday 11:00-19:00
Saturday 13:00-21:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

• At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

• You’ll confidently manage demand, keeping our shelves full and our customers impressed.

• Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.

• Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role - but one where you’ll see the impact of your work, every single day.