Customer Assistant - Stylist - Kew

Marks & Spencer Plc; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a passionate Stylist to enhance the shopping experience through exceptional visual merchandising. In this dynamic role, you will be responsible for styling mannequins and implementing seasonal window displays, ensuring the store meets 'best in town' standards. Your ability to engage with customers and utilize digital tools will be key in driving sales and creating a welcoming atmosphere. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is perfect for you to make a significant impact in a vibrant retail setting.

Qualifications

• Comprehensive styling skills for instore visual elements.
• Strong knowledge of visual merchandising principles.

Responsibilities

• Deliver excellent shopping experience by styling mannequins.
• Engage with customers to understand their needs and make recommendations.

Skills

Styling Skills

Visual Merchandising Principles

Customer Engagement

Attention to Detail

Digital Capability

Communication Skills

Tools

Digital Tools

Job description

Stylist

Work Pattern for this Visual Merchandising role:

Week 1
Sunday 08.00 - 14.00
Friday 15.30 - 21.30

Week 2
Sunday 08.00 - 14.00
Friday 15.30 - 21.30

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time.
• Champion new ways of working within stores through an open mindset and positive attitude.
• Complete tasks and processes that deliver ‘best in town’ standards.
• Serve and sell across all channels brilliantly well.
• Be the voice of our customer to help us continually improve.

Key Accountabilities

• Dress and style mannequins to agreed standard each launch and throughout the season as required.
• Deliver seasonal Window implementation.
• Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
• Work alongside C&H colleagues to ensure correct implementation of POS each season.
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have great product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with SOPs.
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates, its strategy, future, and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reactions for the team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience

• Comprehensive Styling skills which can be applied across instore visual elements and windows.
• Strong knowledge of Visual Merchandising principles.
• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG