Customer Assistant - In-Store Bakery - Alnwick Foodhall

Marks & Spencer Plc; Alnwick; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium (£3/h)

Job summary

Marks & Spencer Plc is looking for a Customer Assistant in our Bakery section. You will be at the sharp end of fresh produce, delivering hot bread with precision and providing fast, five-star service to customers.

Applicants should thrive in a busy bakery, be a team player, and adapt to early starts. An added unsocial premium applies for hours 22:00–06:00 where applicable.

Qualifications

• This role requires early starts and flexibility for shift patterns.
• Applicants must be 18 or older due to health and safety.
• Experience in fast-paced bakery environments is advantageous.

Responsibilities

• Join Marks & Spencer as a Customer Assistant in Bakery and deliver hot bread and fresh produce with five-star service.
• Balance speed with safety to maintain quality and availability during peak hours.
• Confidently manage demand and keep shelves full for customers.
• Work across different roles as needed and support the team with energy and determination.

Skills

Brand ambassador

Attention to detail

Team player

Customer service

Job description

Work Pattern
Week 1
Monday: 06:00 - 12:30
Friday: 05:30 - 12:30
Saturday: 05:00 - 12:30

Week 2
Sunday: 08:00 - 16:30
Tuesday: 06:00 - 12:00
Thursday: 05:30 - 12:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

You’ll confidently manage demand, keeping our shelves full and our customers impressed.

Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.

Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.

Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it?