Christmas - Customer Assistant - Foods - Carden Avenue Brighton SF

Marks and Spencer; Brighton; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. Join the frontline of the UK’s fastest-growing retailer, delivering five-star service at pace.

Be ready to roll up your sleeves, stock shelves, greet customers, and confidently recommend our latest food products using Sparks App and in-store devices. You’ll thrive in a high-pressure environment, stay sharp during peak times, and collaborate with team members to ensure a seamless shopping experience.

Qualifications

• Must be 18 or older due to health and safety legislation.
• Frontline role requiring resilience and ability to work under pressure.
• Willingness to work unsocial hours including late evenings and weekends.

Responsibilities

• Provide five-star service and confidently recommend and sell latest food products.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Work across multiple store areas and adapt to daily workload.

Skills

Customer service

Teamwork

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

SUNDAY 20:00-04:00

MONDAY 22:00-06:00

TUESDAY 22:00-06:00

WEDNESDAY OFF

THURSDAY OFF

FRIDAY OFF

SATURDAY OFF

Where there are unsocial hours – anything between 10pm-6am unsocial premium would be paid

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?