Customer Assistant - Food - Northallerton Foodhall

Marks & Spencer Plc; Northallerton; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in Northallerton is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service at pace and confidently recommending our range to customers.

Role involves late-night hours (20:00-06:00) with the unsocial +£3.00 p/h premium for hours between 22:00 and 06:00. You’ll use Sparks App and in-store devices to boost the customer experience and support store targets.

Qualifications

• Excellent customer service skills and ability to work under pressure.
• Comfort with using digital tools to assist customers.
• Able to work in a team and contribute to a positive store environment.
• Flexible and adaptable to different store areas and shifts.

Responsibilities

• Provide five-star customer service at pace during busy periods.
• Utilise Sparks App and in-store devices to assist customers and sell products.
• Be a team player, contributing to a high-energy store environment.
• Adapt to different areas of the store as needed and work across varied shifts.

Skills

Customer service

Digital literacy

Teamwork

Flexible/adaptable

Tools

Sparks App

In-store devices

Job description

Under 18 disclaimer

This job role involvesworking late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

All the details Working Pattern Wednesday 20:00-06:00 Thursday 20:00-06:00 Friday 20:00-06:00 Saturday 20:00-06:00 Under 18 disclaimer This job role involvesworking late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?