Customer Assistant - Food - Stane Park

Marks & Spencer; Colchester; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section to be the frontline voice of the UK’s trusted retailer. You’ll deliver five-star service at pace, help customers find products, and represent the M&S brand with pride on shifts that meet store demand.

You’ll work with Sundays and other peak times, stay digitally confident using Sparks App and in-store devices, collaborate with colleagues, and adapt to busy periods to ensure a seamless customer experience.

Qualifications

• Customer-focused and calm under pressure.
• Strong communication and listening skills.
• Able to work in a fast-paced retail environment.

Responsibilities

• Assist customers in the Food section and provide product recommendations.
• Maintain high store standards and ensure shelves are well stocked.
• Support colleagues across areas as shifts require.

Skills

Customer service

Teamwork

Digital literacy

Retail knowledge

Tools

Sparks App

In-store devices

Job description

Work Pattern

Sunday 10:00-14:00
Monday 10:30-16:30
Wednesday 09:00-13:00
Friday 12:00-16:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?