Christmas Customer Assistant - Food - Stane Park

Marks & Spencer; Colchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section in the UK. The role involves frontline service, helping customers, stocking shelves and promoting our latest food products.

Shifts run overnight with a premium for unsocial hours, and there may be temporary full-time hours during peak December weeks. Ideal candidates are resilient, customer-focused and comfortable using digital tools to enhance the shopping experience.

Qualifications

• Must be 18 years or older due to night shift restrictions.
• Able to work night shifts 22:00–04:30.
• Strong customer service orientation and teamwork.

Responsibilities

• Provide frontline customer service in a busy food department.
• Assist with stocking, merchandising and product knowledge to meet customer demand.
• Deliver five-star service, stay fast and accurate during peak times.

Job description

Work Pattern

Sunday 20:00-04:30
Monday 22:00-04:30
Tuesday 22:00-04:30
Wednesday 22:00-04:30

Under 18 disclaimer This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks.