Customer Assistant - Food - Crescent Link Simply Food

Marks & Spencer Group; Derry/Londonderry; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Group in the United Kingdom is seeking Customer Assistants in our Food section. You will be at the frontline, delivering five-star service at pace, and embracing the transformation we're driving. You should be digitally confident, using Sparks App and in-store devices to help customers find what they want.

Shifts follow Week One and Week Two patterns, with varied start times; flexibility and teamwork are essential as you work across store areas to meet demand and drive sales.

Qualifications

• Experience in fast-paced retail environment preferred.
• Excellent communication and customer service skills.
• Able to work as part of a team and adapt to changing shifts.
• Comfort with using digital tools to enhance customer experience.

Responsibilities

• Assist customers in the food section and upsell products.
• Maintain store standards and keep shelves stocked and tidy.
• Operate across various store areas as shifts demand.
• Provide five-star service and resolve customer queries quickly.

Skills

Customer service

Teamwork

Flexibility

Digital literacy

Tools

Sparks App

In-store devices

Job description

Work Pattern:
Week One:
Monday: 10:00-19:00
Tuesday: 10:00-19:00
Saturday: 13:00-17:00

Week Two:
Monday: 10:00-19:00
Tuesday: 10:00-19:00
Friday: 13:00-17:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.