Customer Assistant - Food - Kensington

Marks & Spencer; Greater London; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant in our Food section. You will be at the frontline of the UK’s fastest-growing retailer, delivering five-star service under pressure and embracing transformation.

You’ll be a resilient brand ambassador, ready to recommend and sell our newest food products to customers. You’ll thrive in a high‑pressure environment, stay sharp and focused, and be digitally confident with Sparks App and in-store devices.

Responsibilities

• Serve customers promptly with five-star service at pace.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to assist customers.
• Work across store areas with flexibility.

Job description

Work Pattern:
Week One:
Sunday: 07:00-15:00
Monday: 07:00-15:00
Tuesday: 07:00-15:00
Thursday: 07:00-15:00
Friday: 07:00-15:00

Week Two:
Monday: 07:00-15:00
Tuesday: 07:00-15:00
Wednesday: 07:00-15:00
Friday: 07:00-15:00
Saturday: 07:00-15:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.