Customer Assistant -Food -FoodHall

Marks and Spencer; Ulverston; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in Ulverston is seeking a Customer Assistant for the Food section, working a morning shift to deliver friendly, five-star service to customers. You’ll be part of a frontline team that keeps shelves stocked and ready for busy periods.

Being digitally confident is essential. You’ll use the Sparks App and in-store devices to help customers find products and complete purchases, while staying adaptable across store areas as demand changes.

Qualifications

• Customer service experience preferred.
• Able to work morning shifts and weekends.
• Positive attitude and strong team player.

Responsibilities

• Assist customers in the Food section and answer questions.
• Maintain shelves and keep displays tidy.
• Operate Sparks App and in-store devices to assist customers.
• Support store team across different areas as needed.

Skills

Customer service

Team player

Flexibility

Digital literacy

Tools

Sparks App

In-store devices

Job description

Friday 06:00-10:00 Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

All the details

Work Pattern

Week 1

Monday 06:00-10:00

Tuesday 06:00-10:00

Thursday 06:00-10:00

Saturday 06:00-10:00

Week 2

Sunday 06:00-10:00

Wednesday 06:00-10:00

Thursday 06:00-10:00

Friday 06:00-10:00

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?